Business
Skills:
■Dynamic Customer Service■Conflict Resolution/Mediation
■Investigative/Analytical
Skills■Problem Resolution
■Project
Management/Coordination■Successfully Managing Multiple Priorities
■Strong
Communication Skills■Building Customer Relationships
Chronological Experience:
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September 2011 to
April
2016
Review
Analyst
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U.S.
Bank, N.A. - Red
Sky Risk Services, LLC
200 6th Street South,
Minneapolis MN
§ Responsible for rapid resolution of pre-closing
appraisal report revisions for all USBank mortgage lending divisions
§ Trouble-shooting of regulatory and procedure conflicts
between Lenders and Appraisers
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Operations Representative
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§ Processed Direct Lending appraisal assignments and
delivery
§ Supervised Direct Lending Desktop group
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March 2010 to September 2011
eLearning and
Development Consultant
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Wells
Fargo Bank, N.A.
- Treasury
Management University
90 S
7th Street, Minneapolis, MN
§
Create and
maintain Intranet product learning materials in html and database
§
Design and
implement of new policies and procedures supporting the learning guides
across multiple department teams
§
Support for
wide variety of TMU team members, including month-end tracking and
reporting functions, as well as training seminar catering arrangements
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September 2009 to January 2010
and
August
2008 to
February
2009
Sales
Representative and Consultant
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Stage
Technology, Inc.
2518
N 2nd Street, Ste 116,
Minneapolis, MN
§
Perform
sales and customer service activities for theatrical supplies and staging
products
§
Provide
design and technical consulting to client groups in solving lighting,
scenic and rigging problems
§
Supervise
both field project work and on-site team members
§
Service
visits to clients for on-site inspections and product determination
§
Supported
Shipping, Inventory and Catalog Design
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September 2004 to
June
2008
Customer Service
Representative
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Allianz
Life Insurance
5701
Golden Hills Drive, Golden Valley, MN
§
Designed,
implemented and operated the function of Agent Background Specialist
§
Assisted
Special Investigations, Corporate Investigations and Compliance as primary
contact for high-risk terminations
§
Identified
as a Project Specialist - wrote new procedures and supporting documentation
and processed high level and large number contracting functions
§
Processed
all contracting functions for Fixed Annuity, LTC and Life products
§
Mentored
peers for quality service
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September 2003 to September 2004
Claims
Representative
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Allied
Interstate
-
Department of Veteran Affairs
435
Ford Road, St. Louis Park, MN
§
Managed the
medical claim status resolution for North Chicago, Illinois and Madison,
Wisconsin locations
§
Achieved an
average of 110 claims processed daily with 100% accuracy
§
Ensured
HIPPA Compliance throughout defined responsible locations
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February 2002 to
August
2003
Collections
Agent, CapitalOne
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Viking
Collection Services
7500
Office Ridge Circle, Eden Prairie, MN
§
Collected
and managed 450+ delinquent accounts monthly
§
Acted as a
debt management adviser to clients whose accounts were overdue
§
Proactively
traced the location of the debtor when a new account was unable to be
reached
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May 2000 to
October
2001
Catalog Sales
Representative
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SECOA,
Inc.
8650
109th Ave North, Champlin, MN
§ Sales and Customer Service for catalog supplies and
staging products
§ Design and technical advice to client groups in solving
scenery and rigging problems
§ Contributor to website design and 60-page catalog of
stage equipment projects
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October 1998 to
May
2000
Technical
Director/ Scenic Designer
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Anoka
Senior High Theatre - Music Department
3939
Seventh Ave North, Anoka, MN
§ Instruct stagecraft and design in classroom and to 30
student stage crew
§ Designed and built 5 musical productions per academic
year
§ Responsible for budgeting, purchasing and auditorium
maintenance
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November 1994 to
October
1998
Advertising
Accounting Clerk
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The
Musicland Group - Headquarters
10400
Yellow Circle Drive, Minnetonka, MN
§ Service coordinator in managing all co-op advertising
claims for two divisions
§ Monthly receipt involved over 150 project files totaling
up to $5 million co-op dollars
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Data Integrity Clerk
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§ Managed shipping, receiving, and the inventory documents
for assigned districts
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Freight Manager/
Assistant Manager
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Sam Goody #5132 (A division of The
Musicland Group),
City Centre
§ Responsible for the hiring, training, supervision, and
retention of all store personnel
§ Responsible for security and loss prevention program to
include financial document control
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Education and Training:
University of Minnesota - Duluth, MN
§
Bachelors of Fine Arts, Technical
Theatre, 1992
Minneapolis Drafting School, Crystal, MN
§ Certificate in Architectural/Structural Drafting, 1993
Robert J. Naeve
612-386-2218
Robert.Naeve@gmail.com
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